LynkSolutions LTD (“LynkSolutions”, “we”, “us”) is the controller of the personal data described in this policy, which means we decide how and why it is used. We are a company registered in England and Wales (company number 11739229), and our registered office is Kemp House, 152-160 City Road, London EC1V 2NX, United Kingdom.
This policy explains how we use personal data when you visit lynksolutionsltd.com, contact us, or book a call with us. We take our responsibilities under UK data protection law seriously and keep the personal data we hold to a minimum.
You can contact us about anything in this policy at solution@lynksolutionsltd.com or on 01233 556027.
1. Personal data we collect and how
We collect only what we need to respond to you and run our business. The table shows what we collect and where it comes from.
| Data | Examples | How we get it |
|---|---|---|
| Contact details | Name, work email, phone number, job title, organisation | You email or phone us, book a call, or (if we add one) send a website form |
| Enquiry content | The workflow, IT challenge or project you describe | Messages, calls and meetings with us |
| Booking details | Name, email, time and topic of a call | Our Google Calendar booking page, which you choose to use |
| Website technical data | IP address, browser type, device, pages visited, date and time | Automatically, through our web server logs and security tools |
| Business relationship records | Contracts, invoices, correspondence with clients and suppliers | Directly from you and from our work together |
We do not knowingly collect special category data (such as health information) or data about children, and we ask that you do not send it to us. If you give us personal data about other people, such as colleagues, please make sure they are happy for you to do so.
2. Why we use your data and our lawful bases
Under the UK GDPR we must have a lawful basis for using personal data. These are the ones we rely on.
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries and arranging calls or meetings | Legitimate interests (running our business and responding to people who contact us), or steps at your request before entering a contract |
| Providing our services and managing client relationships | Performance of a contract |
| Invoicing, accounting and keeping records | Legal obligation |
| Keeping the website and our systems secure and working | Legitimate interests (protecting our business and users) |
| Sending you news or offers about our services, if we ever do | Consent, or the business-to-business “soft opt-in” where it applies; you can opt out at any time |
Where we rely on legitimate interests, we have considered whether they are outweighed by your rights and interests and concluded they are not. You can ask us for more detail using the contact details above.
We do not use your data for automated decision-making or profiling that has legal or similarly significant effects on you.
3. Cookies and similar technologies
Our website uses only the cookies and similar technologies that are strictly necessary to make it work and keep it secure. We do not currently use advertising or analytics cookies. Strictly necessary cookies do not need your consent under the Privacy and Electronic Communications Regulations (PECR).
If you follow a link to our Google Calendar booking page, Google may set its own cookies, which are governed by Google’s privacy and cookie policies, not ours.
If we later add analytics, embedded media or marketing tools, we will ask for your consent through a cookie banner before any non-essential cookies are set, and we will update this section. You can also control cookies in your browser settings, though blocking all cookies may stop parts of the site working.
4. Who we share data with and international transfers
We do not sell personal data. We share it only with service providers who help us run the business, and only as far as needed. These act on our instructions under written agreements.
- Website hosting and security providers: Hostinger hosts the website and domain, and we use tools such as Akismet spam protection to keep the site secure.
- Google: Google’s calendar booking page and our business email (Google Workspace), run by Google LLC and Google Ireland Limited.
- Professional advisers: accountants, lawyers and insurers, where needed for our legitimate business purposes.
- Authorities: courts, regulators or law enforcement, where the law requires it.
Some providers, including Google, may process data outside the UK, for example in the United States. Where that happens we make sure a lawful transfer mechanism is in place, such as the UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the UK-US data bridge for certified organisations. Hostinger’s data processing terms apply the UK International Data Transfer Addendum where personal data is transferred from the UK to a country without UK adequacy.
5. How long we keep data and how we keep it secure
We keep personal data only as long as we need it for the purpose it was collected, and then delete or anonymise it.
| Data | How long we keep it |
|---|---|
| Enquiries that do not lead to work | Up to 24 months after our last contact |
| Client records and correspondence | Duration of the contract plus 6 years, to cover legal claims and limitation periods |
| Invoices and accounting records | 6 years from the end of the financial year, as required by law |
| Website server logs | Website server logs are usually kept for a short period by our hosting provider. Access logs may be available for around 7 days, while error logs may be kept only as long as needed to identify, investigate and fix faults. |
We may keep personal data for longer where required by law, regulation, tax/accounting rules, or where needed to establish, exercise or defend legal claims.
We protect personal data with measures suited to the risk, including access controls, encrypted connections (HTTPS), regular software updates, backups and security monitoring on our website. No online system is completely secure, so please take care over what you send us.
6. Your rights, complaints and changes
Under UK data protection law you have the right to:
- be told how we use your data (this policy);
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased in certain circumstances;
- restrict or object to some uses of your data, including uses based on legitimate interests or direct marketing;
- receive your data in a portable format where we use it under a contract or with your consent; and
- withdraw consent at any time where we rely on it.
To use any of these rights, email solution@lynksolutionsltd.com. We will normally reply within one month, and we may need to confirm your identity first. There is no fee unless a request is clearly unfounded or excessive.
Complaints. Please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Other websites. Our site links to third-party sites, including Google Calendar. We are not responsible for their privacy practices, so please read their policies.
Changes. We may update this policy from time to time, and the current version will always be on this page. This version was last updated on 20 September 2026.